Privacy Policy

Information we collect

• Personal information: name, email address, phone number, delivery addresses, date of birth.
• Location: GPS location (when granted) and saved delivery addresses.
• Technical data: device identifiers, browser type, IP address, session data.
• Order data: order history, prescription records, and payment method metadata.
• Files: prescription images and health-related documents you upload.

How we use your information

• Authenticate your account and secure the Platform.
• Process and route Orders to the Pharmacy you select.
• Send transactional notifications (order status, prescription review).
• Verify Pharmacy partners and moderate the marketplace.
• Provide customer support and resolve grievances.
• Detect and prevent fraud or abuse.
• Improve reliability, safety, and product analytics.

Data sharing

• With the Pharmacy you select, to fulfil your Order.
• With delivery partners engaged by the Pharmacy, where applicable.
• With payment gateways to process transactions.
• With government or regulatory authorities when legally required.
• We do not sell your personal information.

Data security

• Transport encryption (HTTPS/TLS) for data in transit.
• Signed session tokens for authenticated access.
• Access controls limiting who inside our team can view sensitive records.
• Encrypted storage for prescription files.
• This describes our stated controls; it is not an independent security certification.

Data retention

• Account data is retained while your account is active.
• Orders and prescriptions are retained as long as reasonably needed for tax, dispute-resolution, and regulatory recordkeeping.
• Server and audit logs are retained for a rolling window and then rotated or deleted.

Your rights

• Access the personal information we hold about you.
• Correct inaccurate information.
• Request deletion of your account and associated data.
• Download a copy of your data in a portable format.
• Withdraw consent for optional processing at any time.

Contact

Privacy questions or requests: privacy@platinopharma.example.