Legal & Business Documentation
The full set of policies that govern how Platino Pharma operates. Written to make the split between platform, pharmacy, and customer responsibilities explicit.
Last updated 6 July 2026 · Version v1.0.0
- 01
Terms & Conditions
The master agreement that governs use of the platform.
- 02
Privacy Policy
What personal data we collect, how we use it, and your rights.
- 03
Customer Terms of Service
Rules and responsibilities for people who place orders.
- 04
Pharmacy Partner Agreement
Terms for pharmacies listing on the platform.
- 05
Refund, Return & Cancellation Policy
Pay on delivery. Inspect before you pay. No refunds or returns after payment.
- 06
Medical Disclaimer & Prescription Policy
Important health and prescription boundaries.
- 07
Platform Responsibilities
What the platform does — and what it deliberately does not do.
- 08
Acceptable Use Policy
What users may not do on the platform.
- 09
Intellectual Property Policy
Who owns what on the platform.
- 10
Cookie Policy
Cookies and similar technologies the platform uses.
- 11
Community Guidelines
How customers and pharmacies should treat each other.
- 12
Grievance Redressal Policy
How complaints are triaged and resolved.
Legal disclaimer
Platino Pharma is a technology platform that connects customers with independent verified pharmacy partners. Platino Pharma does not manufacture, stock, distribute, prescribe, or sell medicines.
All medicines listed on the platform are sold by independent pharmacies. The respective pharmacy is solely responsible for inventory, pricing, authenticity, prescription compliance, packaging, delivery, refunds (if offered), returns (if accepted), exchanges (if accepted), and compliance with applicable laws.
Nothing on the platform should be interpreted as medical advice, diagnosis, or treatment. Customers should always consult a qualified healthcare professional before consuming any medicine.