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Legal · Document 03 of 12v1.0.0

Customer Terms of Service

Rules of the road for Customers placing orders on Platino Pharma.

Last updated 6 July 2026 · Version v1.0.0

Editable app-owned content. This page is maintained by Platino Pharma Technologies Pvt. Ltd. to describe how Platino Pharma operates. It is not an independent certification or a substitute for legal advice.

Customer responsibilities

  • Provide accurate personal, contact, and delivery information.
  • Upload only valid, unaltered prescriptions issued by a qualified practitioner.
  • Use ordered medicines lawfully and only for the person for whom they were prescribed.
  • Keep your delivery address complete and reachable.
  • Cooperate with identity or age verification where required.

You agree not to

  • Misuse the Platform or interfere with its operation.
  • Upload fake, altered, or non-consented prescriptions.
  • Harass, threaten, or abuse Pharmacies, delivery staff, or support agents.
  • Violate any applicable law, including narcotic and controlled-substance laws.

Account suspension

We may suspend or terminate accounts involved in fraud, fake orders, prescription misuse, or illegal activity, and cooperate with authorities as required by law.